Privacy Policy
How we collect, use, and protect your personal information
Introduction
At Prompted ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our insurance application, website, and services.
Our application allows you to obtain insurance quotes, purchase policies, make policy updates, and submit claims. By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us through our application, including:
- Personal details (name, date of birth, address, contact information)
- Business information (company details, professional qualifications, business activities)
- Insurance-related information (risk details, claims history, policy preferences)
- Financial information (payment details, billing information, credit history)
- Documentation (ID documents, certificates, proof of address, business licenses)
- Communication preferences and marketing consent
Application Usage Information
When you use our insurance application, we may automatically collect:
- Device information (IP address, browser type, operating system, device identifiers)
- Application usage data (quotes requested, policies viewed, features used)
- Session information (login times, pages visited, time spent on quotes)
- Location information (with your consent, for risk assessment)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for various purposes related to our insurance services:
- Quote Generation: Processing your information to provide accurate insurance quotes
- Policy Management: Creating, maintaining, and updating your insurance policies
- Claims Processing: Handling and processing insurance claims
- Risk Assessment: Evaluating risks to determine coverage and pricing
- Customer Service: Providing support and responding to your inquiries
- Payment Processing: Managing premium payments and billing
- Regulatory Compliance: Meeting legal and regulatory requirements
- Fraud Prevention: Detecting and preventing fraudulent activities
- Application Improvement: Enhancing our application functionality and user experience
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Insurance Underwriters: We may share information with insurance underwriters to process your applications and claims
- Claims Handlers: Information may be shared with claims adjusters and investigators
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (payment processors, IT services, etc.)
- Legal Requirements: We may disclose information when required by law, regulation, or to protect our rights and safety
- Regulatory Bodies: Information may be shared with insurance regulators and authorities as required
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
- Consent: We may share information with your explicit consent
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- End-to-end encryption of sensitive data in transit and at rest
- Multi-factor authentication for account access
- Regular security assessments and penetration testing
- Access controls and role-based permissions
- Employee training on data protection and insurance industry regulations
- Incident response procedures and breach notification protocols
- Secure document storage and transmission
- Regular backup and disaster recovery procedures
Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request access to your personal information and policy data
- Correction: Request correction of inaccurate information in your profile or policies
- Portability: Request a copy of your data in a portable format
- Policy Updates: Update your policy information and preferences through our application
- Communication Preferences: Opt out of marketing communications while maintaining essential service communications
- Account Deletion: Request deletion of your account (subject to regulatory requirements)
- Cookies: Manage cookie preferences through your browser settings
Note: Some information may be retained for regulatory compliance, claims processing, or legal requirements even after account deletion.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our insurance application. These technologies help us:
- Remember your login status and preferences
- Save your quote progress and application drafts
- Analyze application usage patterns to improve functionality
- Provide personalized insurance recommendations
- Ensure secure session management
- Improve application performance and user experience
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our insurance application, including the ability to save quotes and maintain secure sessions.
Third-Party Links
Our application may contain links to third-party websites or services, such as payment processors, document verification services, or insurance comparison sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our insurance services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own, particularly for international insurance coverage or when using global service providers. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last Updated" date, and, where appropriate, sending you a notification through our application. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: legal@promptedby.ai
Phone: +44 (0) 20 1234 5678
Address: Prompted Limited, Level 7, 2 Arundel Street, London, WC2R 3DA